The SRA randomly selected a sample of 500 law firm websites to review. This sample featured websites operated by a variety of firm types, locations and sizes. They specifically targeted firms who provided at least one of the services covered by our rules but 118 firms included in the web sweep did not publicise that they offered one of those services and therefore for those firms our review was confined to checking whether they provided the required complaints information.
Of the selected sample, 53 sites were found to either not be working or were still under construction. The following results are based on our review of the remaining 447 sites.
More than half (52%) of firms were found not be displaying any complaints information.
https://www.sra.org.uk/sra/research-publications/web-sweep/